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FAQ's

Is installing a security system important?

Installing a security system system at your home has become an important aspect nowadays. We are vulnerable to a lot of dangers and installing a proper home alarm system has almost become a necessity. Everyone works hard enough to stand in today’s competitive world and with the advent of technology, burglars and intruders have also increased in number. Therefore, to protect your family and hard-earned assets and belongings, it is important to install a security system.

What are the components of a Home Alarm?

The devices or components of a home alarm system can range from a simple motion sensor to a complete security system linked to the home automation system. All of this totally depends on our customers requirements. As most of the break-ins occur through a door or window, you can make your house more secure by installing door and window sensors. For an extra layer of security, CCTV cameras can be installed which can provide you a recorded video footage of any incident. Fire/smoke alarm system is another important systems that can protect your family and house from gas leaks or fire. Last but not the least, due to the advancement in technology, you can also remotely control your entire security system by using a smartphone.

Can I operate the alarm from inside my Home?

Yes, you can easily operate the alarm system from inside your home. There are two modes available in the alarm systems, Standby and Away. Standby mode disarms the alarm system so that you can freely move around your house. When going out of the house, change the mode to Away and your entire security system will be activated.

Do you have a Pet-friendly Security system?

Yes, pet-friendly sensors can be used along with the home security systems so that your pet does not trigger a false alarm. This not only allows the pet to move freely in the house but also minimizes the risk of false alarms and worryness.

Is it difficult to operate the alarm system ?

No, it is indeed very easy to operate our alarm systems and is easy to learn even for children or aged people. It is a very simple interface to understand and control. Moreover, our team makes sure that you are comfortable enough to operate the entire systems on your own.

What happens when an intruder gets into my house?

In case, an intruder gets into your home, the alarm system would get activated and would ring a siren which can be heard to a long distance. This is normally a first line of defense which scares off the intruders easily. With the advancement in technology, you can now receive notifications when a door is opened or if it is armed or disarmed and you can now also control your home alarm system remotely using your smartphone.

Does the alarm system work during power failure?

Yes, most of our security devices use a dual path to operate. The devices are connected to the main power source of the house and is also connected to a battery in case the power is out. This feature makes sure that the security devices operate even if the intruder cuts off the power cable.

What if I accidentally trigger the alarm system?

There is nothing to worry, simply enter the pass code and disarm the alarm.

Should I install a monitored system?

A monitored security system is always better than an un-monitored security system as with the prior system you can keep an eye on your home and your loved ones. You will have a recorded footage of anything happening at your home which can help in finding the cause and of any incident and can help you lower you insurance premium.

Though there is an extra cost for monitoring your security systems like a monthly subscription but it adds to the safety and security of your home and your belongings.

Which is better, a DIY security system or a professionally installed one?

A security system installed by a professional is always better as compared to a DIY system. Though there is an one-time extra cost of installation when done by a professional but you are sure that the systems have been installed properly. Moreover, the team checks the entire system after installation and confirms that it is working as desired. Moreover, our team explains you everything about the system and makes sure that you are able to operate the system properly.

With DIY systems,  the biggest disadvantage is that you have to do everything yourself just with the help of the manual whereas the advantage of installing the security system with us is that we can do it for you without any hassle and help you choose the best system as per your requirements.

When choosing a security system, what features should I look for?

The basic requirement of a security system is to save your family and home from any mishap like theft, burglary etc and for that, the burglar alarm system is perfect which can contain different components like door and window sensors, motion sensors, CCTV cameras etc. Other systems that can be included in this system is fire alarm system that may include smoke sensors, sprinklers etc. All of this can also be linked to a smart home or commonly known as the home automation system which is one of the best things that can be included in your security system.

Can I schedule the alarm to automatically arm and disarm?

Yes, you can set up specific timings to automatically arm and disarm the system with the help of a timer. You can also manually override the timer from the control panel.

I live in a rented house, do I consider installing an alarm system?

Yes, a lot of wireless devices and components are available nowadays which has made the entire process of installing a security system easy and less complex. There is no requirement of drilling holes into the walls and passing wires and it leaves no marks on the wall while uninstalling the devices.

Can the alarm system be upgraded?

Yes, the devices and components we provide and install are of the latest technology and would not require any upgrades for a long time. However, if required,  they can be easily upgraded in the future as per your requirements.

Does the system needs to be tested regularly?

No, regular testing is not required, however, we always recommend to test the systems at least once in a month to be sure that the security system is working properly. Checking the systems at a regular intervals eliminates the factor of a false alarm or the alarm not triggering at all when required.

What are the different types of home security cameras available?

Security cameras are available in different types depending on the requirement and where it has to be installed. High resolution indoor/outdoor cameras are available that can record a clear footage. Outdoor cameras are generally more strong and durable as it has to withstand harsh weather conditions. Sometimes the cameras are installed inside cases so that they cannot be tampered with and outdoor cameras also need to be waterproof. Night Vision cameras are also available which give a clear picture of the surrounding area.

For homes and perimeter, a dome camera is best suitable as it has a 360 degree viewing angle and the direction of the camera lens is not visible. Rectangular cameras are best for long corridors and galleries. Some cameras also do have the feature to be remotely monitored and controlled.

Are wired cameras better or wireless?

Wired cameras need a telephone line to send the data from the camera to the recorder whereas wireless systems use 3G/4G network or can also be connected to the WiFi. Wired systems are more vulnerable to damage and can be tampered with but the data transfer through a wire is more secure, reliable and fast. Wireless systems are easier to install but their is a bit low as compared to wired devices.

It totally depends on your requirements as to which system would be perfect for you. It is always easier to install wired systems during the construction of the home while it’s best to install wireless systems in existing homes due to the factor of drilling and passing wires. A third option is that the CCTV cameras can have both wired and wireless connection, wired being the primary mode of connection and a 3G/4G module as a backup.

Can a camera be totally wireless?

Yes, totally wireless cameras are also available which transfer data wirelessly and are powered using a battery, though most of the cameras do have one wire for power supply.

Where is recorded video stored?

Video recorders are required to store the recorded footage on your computer’s hard drive, SD card, flash drive or on your network. There are two types of video recorders available, Digital Video Recorders and Network Video Recorders.

A Digital Video Recorder is an electronic device that records video signals from CCTV cameras which can be used for monitoring and it records the video in a digital format and stores it in a storage device. A Network Video Recorder on the other hand uses the network to store the footage instead of a direct connection to a video capture card. The key difference between a Digital Video Recorder and a Network Video Recorder is that a DVR encodes and processes a video itself whereas a video on an NVR is encoded and processed at the camera and then sent to the NVR for storage.

Can a CCTV be self triggered?

Yes, a CCTV camera when linked to a motion sensor only starts recording the footage if the motion sensor is triggered. These are smart devices and do not need to record 24/7. The camera stays in standby mode normally and this feature saves a lot of storage space.

How is the picture quality of the cameras?

All the cameras we install produce a very clear recording of the area. Even higher resolution cameras are available which can clearly record the face of a person passing by or the registration plate of a moving vehicle. Night vision cameras are also available which can have a clear recording in pitch dark areas as well.

What is the use of an Intercom system at home?

An Intercom system installed at your home is one of the most important security measures. It can be used to identify your visitors and thus protect your family from any crime or vandalism. The Intercom system can be made more secure by adding a camera to it, which makes it a Video Intercom system. You can not only speak to the person at door but can also see him which adds an extra layer of security to your home and family.

How do I choose an alarm system?

The most important factor that you would need to decide which choosing a security system is the components. The requirement of a home alarm system is of prime importance which would help you understand which components do you actually require. A pet-friendly system would be required in case you have any pets at home so that they do not accidentally trigger the alarm. If you are looking to protect your family and your assets you would require a monitored system. In case you go out too often, you would need to remotely view and control your security system.

Apart from these, another important factor is whether it would be easy to install a wired system or a wireless system. Wired systems are more complex to install and these systems are best to be installed while the house is being constructed. Wireless systems, on the other hand, are easier to install and are best for people who live in a rented house or apartment.

A few other things to keep in mind like the requirement for night vision cameras or fire/smoke alarm system can narrow down your options further and help you choose the best option. Also make sure that the products are of latest versions so that it could be compatible to upgrades.

How do I know that your products are original and genuine?

Most of our security products and accessories come directly from the manufacturer which comes along with the original sealed packaging and warranty. All the devices or products which we install are brand new and after installation of the security devices, we check the entire system if everything is working properly and handover the warranty receipts to you. Our experienced team also makes sure that you are comfortable enough to operate the entire system. Also, we are a licensed security system supplier in Australia.

What are your warranty terms?

Most of the security products and devices that we install come along with a one year warranty. If any device goes wrong within the warranty period, AlAlarms would take care of it and you may feel free to contact us even if you have exceeded the warranty period because we can repair or upgrade your security system at a low service charge. At the time of installation, we will handover the warranty receipts to you for all the products.

Do you have installation experts?

Yes, the entire team of AlAlarms is well experienced and have their expertise in security systems planning, designing and installation. All of our team members are very well mannered, understand our customer’s requirements and plan the entire system accordingly. All the devices and components which we recommend to our customers are of high quality, genuine and can be easily upgraded as per the future advancements and requirements. Last but not the least, we make sure that our customers are fully satisfied with our service and are also comfortable to use the systems properly.

Are you licensed to sell and install security systems?

Yes, we are licensed to sell and install security systems in Australia. We are the best security systems provider in Sydney, New South Wales and have a well versed knowledge and experience to install home and commercial alarm systems.

Do you provide after sales support?

Yes, we do provide after sales support in cases where it is included in the package. Even if the after sales support is not included in your package, you can still avail our services at a very low cost. We can also help you to repair or upgrade your older system or replace it with new ones.

What are the latest technology advancements in security systems?

Time is moving ahead at a tremendous pace and so is technology. After the advent of smartphones, our lives has become much more easy and comfortable and this is truly evident by the fact that you can remotely control your entire security system, even not being at home. The alarm system not only sends you notifications when a door or window is opened, but it also lets you arm and disarm the entire systems.

Is this a one-time investment or continuous investment?

Typically, installing a security system at your home or office is a one-time investment, however, if want to monitor your alarm system, there could be an ongoing charge for the recording disks and accessories.

Is it necessary to have a phone line connection for a home security system?

Though a few security systems still need a wired phone line connection to communicate with the monitoring station, however, wireless connections are more preferable nowadays due to wire tripping and cutting factors. Moreover, it is easier to install wireless devices as there is no requirement of drilling holes and passing wires.

Some systems could also have a wired phone connection for data transfer and a wireless connection for backup.

Which is better, wired or wireless security systems?

Wired systems are more secure and reliable as compared to wireless systems and these are less prone to hacks. The data transfer speed is also normally high in wired devices, but the biggest drawback is to drill holes and pass wires. These systems are more complex to install and upgrade.

Wireless systems on the other hand are not so reliable as compared to wired systems. The connection is also a bit slow in wireless devices but that can be overcome by the use of repeaters and access points. The best part with wireless devices is that they can be easily installed and reinstalled, best for people who live in rented apartments and houses. Also, upgrading wireless systems is much easier and cheaper as compared to wired devices.

Though both the systems have their own pros and cons, it depends on a lot of factors on which decide which system would be more suitable to your requirements. Moreover, our expert team at AlAlarms and visit your place and help you understand and choose a better security system.

How long does it take to install the security systems?

The time required for installation totally depends on the type and number of equipment’s you want to install and the type of house you have. If the components are wired, it would need more time to set the wires, whereas, wireless systems normally take only a few hours to install.

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